Privacy Policy

When you interact with Silvera Glamour — whether by browsing our site, subscribing to Le Journal, contacting the atelier, or placing a wholesale enquiry — we may collect the following categories of personal data.

• Identity & contact information: name, email address, telephone number, postal address, company affiliation, professional title.
• Technical information: IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, time spent on pages.
• Communication content: the messages you send through our contact forms, customer-service exchanges, and business correspondence.
• Commercial information: wholesale and partnership history, product preferences, payment information (processed by certified third-party processors — we do not store card numbers).

We process personal data only for clearly defined purposes, and only with a lawful basis under Article 6 of the GDPR.

• To respond to your enquiries and provide the services you have requested (contract performance).
• To send you Le Journal and product updates where you have explicitly consented (consent).
• To analyse how our site is used and improve the experience (legitimate interest).
• To comply with legal, accounting, and regulatory obligations that apply to our business (legal obligation).
• To protect our site, partners, and clientele from fraud, misuse, or unauthorised access (legitimate interest).

We use a deliberately minimal set of cookies. Strictly necessary cookies enable core site functions and are exempt from consent under the ePrivacy Directive. Analytics and preference cookies are loaded only after you have given consent through our cookie banner.

• Essential: session management, security tokens, load balancing.
• Analytics: anonymised usage statistics that help us refine the site (deployed only with consent).
• Preferences: language and regional preferences, consent state.

You may withdraw cookie consent at any time through the cookie settings link in our footer.

We do not sell personal data. We share it only with carefully selected processors who act on our documented instructions and under binding data-processing agreements.

• Hosting and infrastructure partners (EU data centres by default).
• Payment processors certified under PCI-DSS.
• Email-delivery providers for transactional and editorial communications.
• Legal, accounting, and audit professionals bound by duties of confidentiality.
• Public authorities — only where compelled by valid legal process.

Silvera Glamour Luxury Cosmetic is headquartered in UK, and our default infrastructure resides within London, United Kingdom. Where transfers outside the UK are necessary, we rely on Government Commission adequacy decisions or Standard Contractual Clauses (SCCs) and apply supplementary technical and organisational measures.

Under the GDPR and equivalent international frameworks, you have the following rights regarding your personal data.

• Access: obtain a copy of the personal data we hold about you.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request deletion where legal grounds for processing have ceased.
• Restriction: limit how we process your data in certain circumstances.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests or direct marketing.
• Withdraw consent: revoke any consent at any time, without affecting prior lawful processing.
• Lodge a complaint: with your supervisory authority.

To exercise any of these rights, write to info@silveraglamourluxurycosmetic.com. We respond within thirty days.

We retain personal data only as long as necessary for the purposes for which it was collected, or as required by applicable law. Newsletter data is retained until you unsubscribe. Commercial correspondence is retained for ten years to satisfy French accounting obligations. Analytics data is anonymised after twenty-six months.

We employ industry-standard organisational and technical measures to protect personal data — including encryption in transit (TLS 1.3), encryption at rest, least-privilege access controls, multi-factor authentication for all administrative accounts, and continuous monitoring. No system is perfectly secure, but we commit to acting promptly and transparently in the event of a breach.

Our services are intended for adults aged eighteen or older. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us and we will promptly delete it.

We may revise this privacy policy from time to time. Material changes will be announced via a notice on this page and, where appropriate, via direct communication. The date of the most recent revision appears in the sidebar.

For any question regarding this policy or our handling of your personal data, write to our Data Protection Officer at info@silveraglamourluxurycosmetic.com, or by post to the address listed in our contact page.